Refund Policy (Insurance Consulting)

Refund Policy for SB Consulting Insurance Services:

At SB Consulting, we strive to ensure that your insurance policy is successfully processed and maintained. However, we understand that there may be instances where issues arise. Our refund policy is designed to address these situations fairly and transparently.

1. Full Refund:
If your insurance policy does not go through for any reason, you will receive a 100% refund. We will make every effort to ensure that your quote is successfully processed. Reasons for a policy not going through may include incorrect information provided by the customer or external factors unrelated to SB Consulting.

2. Partial Refunds:

  • 1-30 Days: If the insurance company cancels your valid policy within 1 to 30 days and we are unable to keep the policy valid, we will offer an 80% refund of the admin fee charged to you.
  • Up to 3 Months: If your policy is valid for up to 3 months before being canceled, we will offer a maximum of a 50% refund of the admin fee.
  • Over 3 Months: For policies valid over 3 months, we are unable to provide a refund. However, we can run a new insurance quote for you.


3. Policy Maintenance and Support:

  • As an insurance consultant, not an FCA-regulated broker, there is always an inherent risk with our insurance services. We will always do our best to ensure all quotes go through without any issues and that payouts are issued on time.
  • You have our support for the entire 365 days of your insurance policy. If you encounter any problems with your insurance, please contact us immediately. If you do not inform us of any issues, we cannot assist in saving your policy, and we will not be able to provide any refund.


4. Customer Responsibility:

  • To ensure the validity and continuity of your insurance policy, it is crucial that you provide accurate information when filling out your forms, including dates for points and claims.
  • Remember that we are here to help 24/7. If you have any questions or concerns, do not hesitate to reach out to us.

Thank you for choosing SB Consulting. We are committed to helping you save on your car insurance and providing the best possible service.