Privacy Policy

Effective Date: 09/09/2025

1. Introduction

This Privacy Policy explains how Drive Wise Solutions (a trading style of SB Consulting Services Ltd) ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you engage with our insurance consultancy services, including through our websites, social media platforms, WhatsApp, and email communications.

Drive Wise Solutions operates under SB Consulting Services Ltd, a registered limited company in England and Wales, and this Privacy Policy serves as a unified agreement between both entities.

By using our services or providing your information to us, you agree to the terms outlined in this Privacy Policy.

2. Who We Are

• Drive Wise Solutions: A specialist car insurance consultancy service helping drivers—especially young and high-premium drivers—secure competitive fully comprehensive car insurance quotes through comparison platforms.

• SB Consulting Services Ltd: The parent company overseeing Drive Wise Solutions and other affiliated services, including admin and marketing operations.

3. What Information We Collect

When you use our services, we may collect the following personal information:

Personal Identifiable Information (PII):

• Full name

• Date of birth

• Address and postcode

• Phone number and email address

• Driving licence number

• Marital status

• Occupation and employment status

• Vehicle details (registration, make, model, engine size, purchase date)

• Claims, convictions, NCB (No Claims Bonus) history

• Policy start preferences and driving history

• Additional named drivers (if applicable)

• Any other information required for quoting insurance

4. How We Collect Information

We collect data in the following ways:

• Via online form submissions on our websites (e.g., www.sbconsulting.uk)

• Directly through WhatsApp, SMS, or phone communication

• Email communications

• Through affiliate channels or referrals

• Social media messaging (e.g., Instagram, Facebook, TikTok)

5. How We Use Your Information

We use the data we collect to:

• Provide a Personalised Insurance Quote:
  We use your details to search for competitive insurance quotes via third-party platforms (such as MoneySuperMarket or other comparison engines) and provide you with available options.

• Communicate with You:
  We may contact you via WhatsApp, phone, or email to clarify details, explain quotations, request further information, or assist with your insurance selection.

• Administer Our Services:
  Including issuing login details, confirming policy instructions, processing admin fees, and helping you purchase policies directly from the insurance provider.

• Marketing & Promotions (with consent):
  You may be added to email or SMS lists for helpful reminders, policy renewal alerts, exclusive offers, or car insurance tips. You can opt out at any time by replying "STOP" or unsubscribing.

• Internal Record Keeping:
  To track form submissions, payments, quote performance, and service feedback.

6. Data Storage & Security

We take your privacy seriously. Your information is stored securely on encrypted platforms and internal systems accessible only by authorised team members. We do not store your payment information directly. All payments are processed via secure third-party providers like Stripe or direct bank transfers.

7. Who We Share Your Information With

We do not sell your information to third parties.

We may share your information with:

• Insurance platforms (e.g., MoneySuperMarket or direct insurer websites) to generate and present a quote.

• Our internal team, including remote administrative assistants and trusted employees, solely for quoting and service delivery purposes.

• Marketing platforms (e.g., Mailchimp, Klaviyo) if you have opted in to receive emails or reminders.

• Legal or regulatory authorities if required to comply with legal obligations.

8. Data Retention

We will retain your information:

• For as long as necessary to provide the services

• For up to 12 months after your last interaction (unless required longer for compliance or audit purposes)

• You may request deletion of your data by contacting us directly (see Section 11)

9. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or incomplete information

• Request deletion of your data

• Object to or restrict certain types of processing

• Withdraw consent for marketing at any time

To exercise any of these rights, please email us at: info@drivewisesolutions.uk

10. Cookies & Website Tracking

Our website may use cookies or tracking pixels to improve your experience, collect anonymous visitor analytics, and help with ad targeting. You can manage your cookie preferences via your browser settings.

11. Contact Details

If you have questions about this Privacy Policy or wish to make a data request, contact us:

SB Consulting Services Ltd
Trading as Drive Wise Solutions
Email: info@drivewisesolutions.uk
Phone: +44 7512 601424
Website: https://sbconsulting.uk

12. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our business or legal requirements. All updates will be posted on our website, and continued use of our services indicates acceptance of the updated terms.